FAQS
About Us
Meet Abby: the dog (and hound) behind our boutique
As you browse through our shop, you might notice a recurring face. This is Abby, our Andalusian Hound who was rescued in May 2019 and joined our family in November that year. She puts all of our products through their paces before we list them, and we only ever stock brands that meet her high standards of both style and quality.
As for me, I work closely with dogs of all breeds, sizes, ages and personalities. It's important to me that the products I sell are comfortable, practical and well made. I'm always happy to hear from my customers, whether you have feedback, a query or want advice about sizing. As well as running the boutique (and running around after Abby) I'm currently sitting my Canine Health and Nutrition certification and Dog Behaviour Diploma. By the time the physical Dog and Hound Boutique store opens at the end of this year, I hope to also have completed my Canine First Aid certificate.
Dogs are not just my profession, they are my passion. I'm immensely proud of this collection of products, I hope you and your dogs love them as much as I do.
Katie, The Dog and Hound Boutique
Can my order be customised?
Our aged leather collars are hand made to order, if you'd like your collar styled in a particular way, just let us know
How will Covid-19 affect my order?
Things are tentatively returning to normal and with that, delivery times are becomming more reliable. However, delays are still possible so please keep this in mind if your order is time sensitive. Where possible, we're aiming to dispatch same day to give your orders a head start but unfortunately, we cannot guarantee exact delivery dates at the present time.
Do you offer gift wrapping?
Every order is lovingly presented in tissue paper as standard. Gift boxes are wrapped, with the option for gift messages included in the price. All other products can be gift wrapped for a small fee at checkout.
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